FREQUENTLY ASKED QUESTIONS (FAQ)
What payment methods do you accept?
Currently, we only accept credit card payments (Visa/Mastercard/American Express).
Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed, as it is submitted directly to our banks.
I have selected "Store Collection" as my shipping method. What do I do after that?
Thank you for your order! Kindly wait for our email to inform you that your order is ready for pickup before heading down to our retail store.
How much do you charge for delivery?
We have a few rates as follows:
Do you ship overseas?
Sorry, we only offer local delivery within Singapore now.
How do I track my order?
As all orders are delivered by our staff, we do not have a tracking number for you. However, we will drop you an email beforehand to check on your availability before delivering the items.
How long do you take to process my order?
Our staff will process your order within 1 - 2 working days & an email will be sent to your inbox for either of the following purposes:
Do you accept returns / refunds?
Unfortunately, all goods sold are non-refundable & non-exchangable at this moment.
I have some issues with my account. What should I do?
If you are unable to create/log into your account, please send us a message via chat or the Contact Us page and we will get back to you at the soonest.
Some items are out of stock. Will you restock them again?
For special collaborations under "Feature Japan" section, we will not restock once the product runs out. Alternatively, you may choose to visit our retail store to check if there are any last remaining stocks left.
How do I use the promo code?
Do you have a fixed delivery schedule?
Yes, we only do deliveries on Mon, Wed & Fri. Please be patient with us as we process your orders over the weekends. Thank you!